Privacy Policy

1. Who We Are

NonToxCo ("we," "us," or "our") operates the website nontoxco.com. We sell non-toxic alternatives to everyday household products, shipped within the United States only. Our products are fulfilled through third-party suppliers via Spocket. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect

Information you provide directly

• Order information: name, email address, shipping address, billing address, and phone number when you make a purchase
• Account information: email address and password if you create an account
• Newsletter subscription: email address when you sign up for our newsletter
• Communications: any information you include when you contact us at hello@nontoxco.com

Information collected automatically

• Device and browser information: IP address, browser type, operating system, device type, and screen resolution
• Usage data: pages visited, time spent on pages, referring URLs, and click behavior
• Cookies and similar technologies: we use cookies and tracking pixels to improve your experience and measure site performance (see Section 8)

Information from third parties

We may receive information about your purchase and shipping status from our payment processor (Shopify Payments) and fulfillment partners (Spocket and their supplier network).

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Send our newsletter and product recommendations (only if you opt in)
• Respond to your questions and support requests
• Improve our website, products, and services
• Analyze site traffic and usage patterns through analytics tools
• Detect and prevent fraud
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share your information only with the following categories of service providers, solely to operate our business:

• Shopify: our ecommerce platform, which processes orders and payments
• Spocket and fulfillment partners: to ship your orders from our supplier network
• Payment processors: to securely process your payment information
• Email service providers: to send transactional emails and newsletters
• Analytics providers: Google Analytics and Contentsquare, to understand how visitors use our site
• Hosting provider: Vercel, which hosts our website

We may also disclose your information if required by law, subpoena, or court order, or to protect our rights or the safety of others.

5. Your Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to know: you can request what personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties we share it with
• Right to delete: you can request that we delete your personal information, subject to certain legal exceptions
• Right to correct: you can request that we correct inaccurate personal information
• Right to opt out of sale or sharing: we do not sell or share your personal information for cross-context behavioral advertising
• Right to limit use of sensitive personal information: we do not use sensitive personal information beyond what is necessary to provide our services
• Right to non-discrimination: we will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at hello@nontoxco.com. We will verify your identity before processing your request and respond within 45 days.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are retained for at least 7 years for tax and compliance purposes. You can request deletion of your data at any time by contacting us.

7. Data Security

We use commercially reasonable measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure payment processing through Shopify Payments (PCI-DSS compliant), and access controls for internal systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use the following cookies and tracking technologies:

• Essential cookies: required for the website to function (cart, session management)
• Analytics cookies: Google Analytics (G-9ZH11PFFEW) to measure site traffic and usage patterns
• Advertising cookies: Google Ads (AW-18046478723) for conversion tracking
• Experience analytics: Contentsquare for understanding user behavior on our site

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Disabling cookies may affect the functionality of certain features on our site.

9. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at hello@nontoxco.com and we will promptly delete that information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

NonToxCo
Email: hello@nontoxco.com
Website: nontoxco.com